Lucky Hunter: Auto Battler Technical Support
Scope of Support
1.1 This technical support covers only issues related to the normal use of Lucky Hunter: Auto Battler and its services, including but not limited to:
(1) Account-related faults such as login issues, password recovery, and information modification;
(2) Technical problems like failure to download, install, or update the game client;
(3) Operational issues including in-game function abnormalities, lag, or crashes;
(4) Payment-related inquiries such as delayed delivery of paid items or purchase record checks (excluding refund requests, which are governed by Article 5 of the Terms of Service).
Exclusions from Support
2.1 The following situations are not covered by technical support:
(1) Issues caused by user device hardware failures, incompatible system versions, or failure to meet the minimum game requirements;
(2) Service abnormalities due to network operator faults or interference from third-party software (e.g., antivirus programs, firewalls);
(3) Account restrictions or function abnormalities resulting from violations of Article 3 (User Conduct Rules) of the Terms of Service;
(4) Problems with game clients downloaded from non-official channels;
(5) Personalized demands beyond reasonable use (e.g., customizing game content, modifying gameplay).
Contact and Feedback
3.1 Official Support Channel: Developer's Email
Email Address: [Please fill in developer's email]
3.2 Feedback Requirements:
To improve the efficiency of problem resolution, please provide the following information in your email:
(1) Problem description (detailed occurrence time and specific symptoms);
(2) Account information (registered email or username);
(3) Device model and system version (e.g., iOS 16.3.1, Android 13);
(4) Relevant screenshots or screen recordings (if available).
Response Time
4.1 Due to limited resources as an individual developer, the developer will respond to emails within 24-48 hours (delays may occur on holidays). Complex issues may require longer troubleshooting time, and the estimated processing period will be notified accordingly.
Disclaimer
5.1 Technical support only provides problem diagnosis and solution suggestions, and does not guarantee that all issues can be fully resolved (e.g., due to limited individual development capabilities or third-party factors).
5.2 The developer shall not be liable for unresolved issues caused by the user's failure to provide necessary information as required.
For questions regarding these Terms or the Service, contact the Developer via:
Email: support@gleegleewee.com
Last Updated: July 28, 2025